Right of dismissal

To cancel an order you can use the attached form (withdrawal model) or they can notify it by email to INFO@JCTOYS.COM or by post to the address AVDA. DE ALCOY, 16.18, ALICANTE (CASTALLA), 03420.

If you send us an email or written communication, please include the details of your order to help us identify it.

The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods or, in the event that the products comprising the order are delivered separately, 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the last of the aforementioned products.

Once the right to withdrawal has been exercised, the user must send it to the indicated address (JC TOYS SPAIN S.L. / AVDA. DE ALCOY, 16.18, ALICANTE (CASTALLA), 03420) the products delivered, assuming therefore the return costs. Please note that if you decide to return the items to us with postage due, we will be authorized to charge you for the costs that we may incur.

The right to withdraw from the contract will apply exclusively to those products that are returned in the same condition in which the customer received them. No refund will be made if the product has been used beyond the mere opening of the same, for products that are not in the same condition in which they were delivered or that have suffered any damage, so you must be careful with the product(s) while they are in your possession. Please return the item using or including all its original packaging with all labels. Please do not remove the labels until you are sure you want to keep each item.

After examining the item, we will let you know if you are entitled to a refund of the amounts paid. If the return includes the entire purchase, the correct procedure has been followed and the products are new and unused, we will refund the full purchase amount plus shipping costs within 14 days of receiving the cancelled order.

If the return only includes part of the order, the correct procedure has been followed and the products are new and unused, we will only refund the value of the returned products, excluding shipping costs.

Right of withdrawal https://jctoyseurope.com/

 

Click here to download and fill out the withdrawal form

Click here to download and fill out the withdrawal model